At 99booksonline.com, your satisfaction is our top priority. Our return, replacement, or refund policy is applicable only for damaged books and is valid for three days from the date of delivery. We regret that we cannot process any returns, replacements, or refunds once this period has passed.

To qualify for a return, replacement, or refund, customers must provide a brief video recording of the order being unpacked. This unpacking video is essential for processing any requests. Without this video, we are unable to accommodate your request.

Damages covered under our policy include:
• Severe spine damage causing pages to come apart
• Significant in-transit damages (excluding minor corner bends, small dents, or cover scratches)
• More than two misprinted pages
• More than two torn pages
• More than two missing pages
• Smudges rendering more than two pages unreadable


We strive to ensure every book reaches you in perfect condition. Thank you for your understanding and cooperation in adhering to this policy.

Exchanges
We only replace items if they are defective or damaged.

Shipping returns
To return your product, please mail it to the following address: {physical address}.

Shipping Costs:
You are responsible for paying the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount refunded.

Delivery Time for Exchanges:
The time it takes for your exchanged product to reach you may vary depending on your location.